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Frequently Asked Questions

How do I buy?

Click on the image itself to view it in a larger size.

Click on See full description & specifications below the title to see more detailed information about the image.

Click on the Wall Preview below the price to see the art shown at scale on a Living Room wall.  Change the room, or the color of the wall, or the size of the art (if available) as indicated on that page.

Do you ship internationally?

Not at this time.

Do I need to register or open an account with DS Hatch Photography to purchase prints on this site?

You can register with DS Hatch Photography, or you can make a purchase and check out as a "guest" if you wish.  There are no costs associated with registering.

How do I use the "Wall Preview" feature?

On any "product page" you can click Wall Preview below the pricing and view the image displayed on a wall.  Change the wall color, or change the type of room, or change the image size (if available).  This gives you an idea of the scale of the image and the impact it makes on the space.  Use this tool to visualize the image in your home or office.

Will the printed image look the same as the online version?

Images on a computer screen are backlit as compared to the physical print which reflects light.

The medium, canvas or aluminum, which the image is printed on makes a difference, allowing a greater color spectrum and detail.

The actual size of the print when placed on a wall creates a totally different perspective.

When will a print ship once I purchase?

Prints usually take 3 to 4 days to print, mounting, application of UV protection and packaging.  You will receive an email with a tracking number after your print ships, so that you know when it will arrive.

How do you ship prints?

All prints are packaged in sturdy packaging to insure safe delivery.  Art is shipped through a trackable, insured carrier.  Please note; a signature is required for delivery unless you request delivery without a signature.  You assume responsibility for the print after it has been delivered.

What should I do if I receive a damaged print?

Prints are carefully packaged to insure safe delivery, which makes receiving a damaged print very rare.  If you do receive a damaged print, contact me within 3 days at dshatchphotography@gmail.com or call 1-860-508-5422.  You must save the box and all packaging material; I must have these in order to process the claim.

What is our Return Policy?

Once your print is delivered, you have 7 days to return it.  This gives you time to see the print in your home or office to make sure you are satisfied with the purchase. If you are not satisfied, or it does not meet your expectations, ship your return within 7 days to DS Hatch Photography and I will issue a full refund for the price of the print. 

Repackage the print in its original box the way it was originally packaged and take to a FedEx or UPS store and send it to the return address on the package within 7 days.  Make sure to insure the print for its declared value and return via a trackable, insured carrier.  I do not cover return shipping costs.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover and Diners Club cards.  A 6.35% CT sales tax will be applied to all orders.

How do I contact DS Hatch Photography?

Email me at dshatchphotography@gmail.com or call 1-860-508-5422.  Office hours are Monday through Friday, 8am EST to 5pm EST.

How can I keep up with your new work?

You can register with DS Hatch Photography, provide your email address and you will be placed on my email distribution that will provide you with future sales.

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

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WARNING: This merchant has removed information about their returns and exchanges policy. Please verify with them directly.

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This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

WARNING: This merchant has removed information about what materials they are using in the production of their products. Please verify with them directly.

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The above preview shows how to use the live preview on this website. The image displayed is just an example, and is not available for sale.

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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